Terms & Conditions

INFORMATION, TERMS AND CONDITIONS

This is the website of Capital Theatres, a company limited by guarantee and a registered charity.

Conditions of Sale of Tickets

These terms and conditions apply to all ticket sales through Capital Theatres. By contacting us and placing an order for tickets, you confirm that you have read and accepted the terms and conditions detailed below.

No refunds will be given except in the event of cancellation of a performance, prior to that performance.

If an event is cancelled, the Trust's liability will be to the customer making the original purchase and will be limited to the cost of the tickets purchased.

If an event is cancelled the customer will not be refunded the £2 per ticket TicketPlan insurance.

Handling charges and booking fees are non-refundable.

Tickets may be exchanged up to 48 hours before a performance to another performance of the same show, subject to a £1 fee per ticket.

To protect everyone from ticket touts, we don’t allow the resale of our tickets for private commercial gain. Tickets are sold for use by the buyer and their party. We can cancel tickets if there’s any breach of this condition, and refuse entry without refund. For your own peace of mind, please only buy from official outlets – which is directly from us or from one of our approved agents.

Where a resale facility is available through Capital Theatres , resale of these Ticket(s) cannot be guaranteed and is subject to a fee of 10% of the resale value.

We reserve the right to introduce discounts, price changes, artist and performance alterations without prior notification.

Discounts and offers apply to full price tickets only. Only one discount per ticket.

Discounts may be withdrawn at any time.

It is your responsibility to check upon receipt of your tickets, that you have tickets for the correct production, date and time.

You can choose to have tickets posted (standard post) or to collect from the theatre. However, if you book within eight days of a performance, tickets will be held for collection at the theatre.

If your tickets are held for collection from the Box Office you must present the Credit/Debit card used to purchase the tickets (or your booking confirmation email) in order to collect your tickets. Tickets being collected by anyone other than the original booker will only be released on receipt of a letter/email of authorisation (or a confirmation email) from the original booker. An authorisation letter/email must include the first four and last four numbers of the card used to purchase tickets, the reference number of the booking, details of the performance and the name of the person authorised to collect. Authorisation letters/emails will be kept by us as proof of purchase.

Most tickets sold through the Capital Theatres Box Offices and Online are not subject to a booking fee. However, this can change for any show, please see individual show listings for details. Festival City Theatres Trust also charges a handling and postage fee of £1 per transaction if tickets are to be posted. To avoid this Print At Home tickets are available for all shows.

Additional Information for Online Purchases

The online system allows you to buy up to a maximum of 10 tickets per performance. However, for bookings of 8 or more, you can call our Group Sales Department on 0131 529 6005 (Mon to Sat, 11am – 6pm) or email groups@capitaltheatres.com. The website offers a real-time online booking system, with immediate email confirmation of your booking. Ticket availability may change from the time of checking availability to the time of requesting tickets.

General Conditions

Children under four are not permitted in the auditorium, except for specific children’s shows. A limited number of free babes-in-arms tickets are available for some children’s shows. These tickets are available to babies 12 months and under and do not provide a seat. All children regardless of age must have a valid ticket.

Latecomers may only be admitted into the auditorium at a suitable break in the performance

No cameras, camera phones, or video or audio recording equipment can be used in the auditorium.

Capital Theatres reserves the right to refuse admission.

For operational reasons, Capital Theatres may need to relocate customers to similar or better seats in other parts of the auditorium on the day of the performance.

Some performances may be filmed for commercial, marketing or educational purposes. By accepting these conditions ticket holders consent to the recording and filming of themselves as members of the audience.

Nothing mentioned in these terms and conditions shall affect the statutory position of the consumer.

As part of measures to make your visit as safe, secure and enjoyable as possible, Capital Theatres reserves the right to conduct security searches and you may be asked to cooperate with a random bag search

Data Control (Privacy)

By disclosing your personal information to us using our desktop or mobile websites, in person or over the telephone, you consent to the collection, storage and processing of your personal information by the Capital Theatres in the manner set out below. If you have any questions or concerns about the information we hold about you, please email marketing@capitaltheatres.com or telephone 0131 622 1112.

PRIVACY

Bookers’ personal information and booking history are held subject to the Data Protection Act 2018.

We use the information we collect about you to provide a personalised service and it includes:

Your name,

Postal address,

Telephone number,

Email address,

Ticketing history,

Billing information

Information acquired via Cookies & Analytics (see below)

We try to ensure that the information we hold is accurate and up to date. If you know of any changes or believe there may be possible discrepancies, please update us.

In order to process a transaction, your personal information and card details may be passed to third-party service providers. Card details will only be used for the purpose of handling an individual transaction. The personal information you consent to our acquiring will be used for operational purposes such as the processing of bookings, research, analysis, administration and charitable purposes by Capital Theatres.

Save as agreed by you for marketing purposes, only employees and approved contractors/developers we may appoint from time to time, and who need the information to perform a specific job, are granted access to personally identifiable information. We will not share any details with any other third parties without your agreement, unless required or allowed by law.

If we feel there is an important change to your booking we will contact you. From time to time, we may also contact you to tell you about changes in our services or new services, events and offers we think you’ll find of interest. As part of those communications, we may occasionally make recommendations about other cultural activities by partner organisations or other promoters, but those parties will not be in possession of your data.

If you do not want to receive information about changes, events, offers or our recommendations, you will be given the option to opt-out when joining the database.

With agreement about data management protocols, we do make data available to agencies for analysis and research purposes (for instance, comparison of sales trends over time, postcode mapping etc). This assists with reporting to funders and strategic planning, helping us to make better business decisions.

If you have agreed to receive communications from us, you always have the option to unsubscribe from all marketing emails via a link on the email. You can also change any of your contact preferences and interests at any time by logging into your account online, or by contacting Box Office on 0131 529 6000.

COOKIES

Cookies are small text documents that are stored by your web browser on your computer or mobile device when you visit our website. They enable an enhanced experience for you by storing things such as your user details or preferences. The benefit for us is that they track your use of our site so we can analyse trends and improve our service. They don’t tell us who you are. Our website can only see cookies that it has created, not those issued from any other website. You can decide whether or not to allow cookies on your computer.

We use three particular types of cookies on our websites:

Session Cookies: These are cookies that are an essential part of our ticketing website that enable you to purchase tickets with us. These are necessary for our website to function properly, so if you do decide to turn cookies off then you will be unable to add tickets to your basket or log in to your account.

Google Analytics: Many organisations use this popular analytics package with their website to observe statistics and adapt online services. We do use cookies to trace traffic anonymously through our website, where the data is collated on the Google Analytics webpage. If you do not wish to participate in this, please visit this link to stop these cookies: https://tools.google.com/dlpage/gaoptout

USE OF WEB BEACONS

When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customise our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).

Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

SECURITY

Our secure server software (SSL) is the industry standard for secure commerce transactions. All personal information, including credit or debit card number, name and address are encrypted using 128-bit security so that all transmissions over the Internet between your browser and our server cannot be read by anyone unauthorised.

If you have any questions or concerns about any aspect of this information, you can also email us or write to Data Protection, Capital Theatres, 13 / 29 Nicolson Street, Edinburgh, EH8 9FT.

Theatres Development Fund (TDF)

The Theatres Development Fund helps protect the future of your Festival and King's Theatres and continue to improve facilities. A small contribution to the Fund is included in the ticket price to most shows.

Website Information, Terms and Conditions

Access to and use of the site www.capitaltheatres.com is subject to the following terms.

Your access to and use of www.capitaltheatres.com ("the website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

We reserve the right to update or amend these Terms and Conditions at any time and your continued use of the Website following any changes shall be deemed to be your acceptance of such changes. It is therefore your responsibility to check the Terms and Conditions regularly for any changes. These are located at the foot of every web page on the site.

We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Website should supervise such access and use.

We are committed to responsible data management and subscribe to the principles of the data protection legislation in the United Kingdom. Our full privacy policy can be viewed here or from the link at the bottom of each page on the site.

Upon registering with our website, you are responsible for maintaining the confidentiality of your username and password and also for all activities which take place under your account. You agree to notify us immediately of any unauthorised use of your password or account or any other breach of security. In no event will Capital Theatres be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person’s account at any time, without the express permission of the account holder.

We have the right to terminate your access to any or all of the services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions. We may also at any time, at our sole discretion, discontinue the Website or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the Website.

The Website may include links to third-party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and Capital Theatres is not responsible for the content of such external internet sites.

You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.

The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trademarks, patents and other intellectual property rights and laws. In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

Use of the Website is at your own risk. The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Capital Theatres will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Capital Theatres for death or personal injury as a result of the negligence of Capital Theatres.

Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and you hereby submit to the exclusive jurisdiction of the Scottish courts.

TicketPlan Refund Protection

TicketPlan Cancellation Protection is available at the time of purchase at a cost of £2 per ticket and covers tickets up to the value of £90. Your tickets are non-refundable and choosing TicketPlan Refund Protection will protect you against cancellation resulting from accidents, unexpected illnesses and adverse weather conditions.

Full details are included in the TicketPlan Terms & Conditions, which we advise you to read and retain. Please note: TicketPlan is non-refundable. To find out more or make a claim, visit www.ticketplangroup.com.